St Mary's Chapel 

Andover

Hampshire 

SP10 1DR

Last updated: July 2021

Review date: August 2022

Our contact details 

Name: Ti Martin

Address: St Mary’s Chapel, New Street, Andover, SP10 1DR

Phone Number: 01264 608115

E-mail: info@chapelartsstudios.co.uk

Website: www.chapelartsstudios.co.uk

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Details about interest in CAS (for example, volunteers’ or Friends of CAS interest in certain activity, Associate Artists interest in specific areas of art and projects, etc)
• Category of contact (for example, trustee, Friend of CAS, CAS Associate, etc)
• Any information which is necessary for us to process in conjunction with the project or service we offer (for example, health conditions in relation to social prescribing projects, relevant individual background information necessary for safeguarding purposes, referral information from social care or the NHS).
• DBS information in relation to staff, volunteers, contractors and any other representatives of CAS who may work with children or vulnerable adults.
• Employee data necessary for the efficient running of the business
• Website analytics data such as Google Analytics which collates IP addresses and cookie identifiers.
• Financial information for the purchase of products via the website or by phone.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Communication with you via our newsletters and social media
• Processing ticket and product sales
• Informing you of our latest programmes and events
• To help us target our communications with you so you don’t get overwhelmed by irrelevant information
• To ensure you are eligible for a service or to participate in a programme and to keep you safe
• To keep service users safe
• To continually develop our service offer and make it relevant to our target audience

We also receive personal information indirectly, from the following sources in the following scenarios:

• Partner organisations with whom we collaborate on projects.

We use the information that you have given us in order to offer you an effective and efficient service and ensure the best outcomes. For example, we would ensure that your health needs are considered as part of our programmes or you receive a more targeted and efficient service. 

We may share this information with our partners who collaborate in projects you participate in.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Ti Martin ti@chapelartsstudios.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored in a lockable filing cabinet at St Mary’s Chapel, New Street, Andover SP10 1DR or via our cloud filing system. Access is strictly restricted to staff only and only those who need to have access to the data for the stated purpose above receive access to the information. 

We keep general contact information for no longer than 24 months before re-confirming your consent. Any more specific health or other sensitive information will be deleted following each project/ programme which you participate in. Financial information will be kept for 30 days after your purchase. We will then dispose of your information by physically disposing your data securely or deleting it from our cloud files.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. Please send your request to lou@chapelartsstudios.co.uk

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at ti@chapelartsstudios.co.uk, or Chapel Arts Studios, New Street, Andover SP11 1DR if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at gdpr@chapelartsstudios.co.uk.

You have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for the UK if you are dissatisfied with the way that the Charity is collecting, holding, processing and using your personal data and you feel that your reasonable attempts to raise the issues and get them addressed have failed.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk